Shipping
Currently, we mainly ship from our US warehouses to US. For EU countries,we ship from DE
Normally 5-8 business days (for reference only) .Sometimes new stock on the way,so total delivery time will take longer. Different product's delivery time varies,please see each product's exact delivery time at checkout detail
We use all major carriers(Fedex,UPS etc), and local courier partners.
Normally 5-8 business days (for reference only) .Sometimes new stock on the way,so total delivery time will take longer. Different product's delivery time varies,please see each product's exact delivery time at checkout detail
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. We have 30 days return service.Just email us directly and we’ll take you through the process.
For most of machines,we have 12+3 months warranty service if order from our offical website. For other channels,12 months
Authentic
We have our authentic shop at amazon : Dashan Limited in US and Dashan Ltd in EU.
If you find others than above at amazon selling nexace brand pilates machine, that means Counterfeit product.
Other
You can contact us through our contact page! We will be happy to assist you.